Small businesses made almost 4,000 complaints to AFCA in the last financial year, up 9 per cent, and won more than $23 million in compensation and refunds, the authority says.
Disputes over business loans the leading cause of friction actually fell slightly but there were marked increases in complaints over commercial property (up 36 per cent) and credit cards (up 51 per cent).
With 3,807 disputes, businesses accounted for 4 per cent of the record total of 96,987 in FY23, which was up by an unprecedented one-third.
The lead ombudsman for small business, Suanne Russell, said AFCA had been surprised there were not more complaints from businesses given the difficult economic conditions.
In particular, financial difficulty complaints r…
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