Travel agents are planning to boycott Go First if it restarts operations without providing clarity on refunds and credit shells even as travellers who had booked in its cancelled flights see no end in sight to their wait for refunds.
Individual customers are going to get caught in this (process of getting back their money) and it is going to take some time If the precedent is Jet Airways, we know how long that took, said Madhavan Menon, chairman of Thomas Cook (India). Anyone who has a (Go First) booking with us has got to follow a refund process, which has also not been fully defined as yet.
He further said, In the case of Jet Airways, the resolution professional refused to accept certain claims. So, we are still not aware of how the clai…
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