Illustration by Antti Kalevi
Typically, organizations in the midst of transformation efforts spend significant time and resources trying to correct massive amounts of technical debt the price of years of short-term decisions and prioritizations that result in an overly complex technological infrastructure. But equally challenging is managing organizations often undiscussed process debt the build-up of often antiquated, functionally isolated, and customer-disconnected ways of doing work. Without tackling process debt, companies wont be able to realize the massive potential of technologies like AI. Remapping and reprioritizing how your organization does work can lead to startling results and focus your organization on the activities its…
Read the full article at: https://hbr.org/2024/06/ai-success-depends-on-tackling-process-debt