Amid growing controversy about Centrelink’s new automated debt recovery methods, the agency is using Twitter to refer welfare recipients to a crisis support hotline and offer assistance from trained social workers.
Centrelink has been sending out 20,000 debt-compliance letters a week since the Turnbull government introduced a new computer-based compliance system in July, up from its usual rate of about 20,000 a year.
The Mornington Peninsula Koala Project
- Video duration
- 02:18