Energy firms ordered to do more to help those in debt
Energy regulator Ofgem has called on suppliers to do more to help those who fall behind on payments, after finding customers owe an average of more than £600 before being put on a debt repayment plan.
Ofgem’s research found energy firms are letting customers run up increasingly large debts before choosing to step in.
Energy customers now build up an average of £628 in debt on their electricity account before being put on a repayment plan (up 7% on last year), and £622 on their gas account (up 5%).
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Which suppliers aren’t doin…
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