“I said ‘no’… I explained that Im a gambler, I have a gambling problem, they can clearly see [that] because of the transactions Ive been making,” Mr Harris said. “I dont understand why they keep offering me more money.”
Yet a letter offering a credit increase arrived just 11 days later, the commission heard. Mr Harris held out until January before accepting the increase and maxing out the card out within a month.
Loading
A few weeks later, he paid off the card after borrowing $35,000 from his boss, who accompanied him to a branch in an attempt to close the account. But Mr Harris said he was told at the branch he had to call the bank to cancel the card and, after calling, he was told he had to go into a branch.
Mr Harris cut up his ca…
Read the full article at: https://www.smh.com.au/business/banking-and-finance/i-tried-to-reach-out-for-help-cba-gave-a-problem-gambler-more-debt-20180322-p4z5qw.html