I RECENTLY had the displeasure of a Department of Human Services robo debt assessment call. They are seeking detailed information about every single payslip I received over a 4½-year period over five years ago while on Austudy and also working various casual jobs.
Some of this information I can obtain relatively easily. To obtain the rest, the Westpac bank have kindly offered to print my bank statements, at a cost to me per statement.
So, at the moment my only option to avoid an incorrect debt of about $7000 is to pay potentially hundreds of dollars to obtain bank statements to prove that I in fact do not owe the department any money at all.
I inquired as to whether the department would reimburse me for the money I need to pay my bank to …
Read the full article at: http://www.sunraysiadaily.com.au/story/5521470/letter-the-cost-of-governments-robot-debt-collection/