Mobile phone providers need to act more responsibly to help customers avoid debt, starting with letting them set their own monthly bill caps, a charity has said.
Citizens Advice has labelled mobile phone companies the worst private sector debt collectors, and said customers should be allowed to take their own steps to limit usage to avoid racking up bills they cannot pay.
The charity’s Falling Behind report concluded that companies “sometimes play a significant role in people getting into mobile phone debt” after analysing 26,600 cases from last year totalling almost £11 million.
In some cases, providers did not make proper assessments of whether the customer could afford the contract.
There were also examples of people…
Read the full article at: http://www.expressandstar.com/business/uk-money/2016/01/22/mobile-phone-providers-are-worst-private-sector-debt-collectors/