Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents
Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. NDR, one of the countrys largest and most reputable debt relief companies, leverages the Observe.AI platform to analyze 100% of call interactions and automatically surface key areas of concern for customers while streamlining otherwise manual and tedious quality assurance workflows.
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With Observe.AI, NDR can empower its representatives …
Read the full article at: https://martechseries.com/sales-marketing/customer-experience-management/national-debt-relief-delivers-empathetic-customer-experiences-leveraging-contact-center-ai-observe-ai/