One of the UKs biggest energy companies is allowing its customers to fall as much as £1,600 into debt on their energy bills before intervening to help them repay it.
The energy regulator, Ofgem, said the big-six firm npower, along with the smaller suppliers Utility Warehouse, Ecotricity, iSupplyEnergy, and First Utility, let customers accrue an average of £800 of debt for electricity before acting. In some extreme cases, debts rose to more than £1,000.
For gas bills, npower, Utility Warehouse and Spark Energy allowed debts to build up to more than £800 on average.
Ofgem said suppliers had to do more to monitor customers debts and stop them from falling too far behind.
When suppliers let big debts accrue, its a sign that theyre not…
Read the full article at: https://www.theguardian.com/business/2017/oct/16/npower-allowing-energy-customers-to-fall-1600-in-debt-before-acting