What is particularly egregious is that energy companies are making such demands on their customers who are in financial difficulty, even though new rules will outlaw some of this conduct in six weeks time in Victoria.
Come January 1, under reforms introduced by the Essential Services Commission, an energy retailer will be required to offer assistance to all customers to prevent debt spiralling out of control. Customers will no longer have to provide financial information as a condition of accessing help when they are in financial difficulty. And the more financial difficulty someone is in, the more assistance the retailer is expected to provide.
Im particularly relieved that retailers will not be able to require a customer to seek a…