Robodebt may have been dumped, but carers, pensioners and parents receiving childcare support say Centrelink’s debt recovery processes are still causing distress and confusion.
Key points:
- Some welfare recipients have been unable to find out why they owe Centrelink money
- Centrelink says they are making changes to debt letters to include more information
- It comes after a royal commission found the Robodebt scheme was a saga of ” incompetence and cowardice”
Debt notices are routinely sent out with little information about how the amount was calculated using “semi-threatening” language, advocates for welfare recipients say.
A royal commission into the unlawful Robodebt scheme handed down its final report earlier this month, finding the use of in…
Read the full article at: https://www.abc.net.au/news/2023-07-19/centrelink-debts-still-cause-frustration-confusion-post-robodebt/102614538