ILGA chair Philip Crawford said the venue selected Mr Van Duinen as a top 100 pokie player, via its data tools, and targeted him for high roller perks like harbour cruises not offered to other members, which was both against the law and likely to encourage gambling.
“[Clubs are] sophisticated businesses with lots of data, it’s a short jump to use that data to minimise harm, rather than just focus on who is on what tier of the rewards program,” Mr Crawford said.
The club’s ambassador rewards system was reviewed by Liquor and Gaming NSW in February 2017 but the club got no feedback” about it.
Mr Van Duinen’s “diamond” membership of the ambassador program gained him perks such as access to a VIP entry and car park, plus rewards and …
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