TeleNet Marketing Productivity Increases by 60% after Restructuring
The Athens, GA-based business-to-business lead generation firm has restructured its contact centers and enhanced its services, yielding up to a 60% increase in results for its clients.
To capitalize on TeleNets talented staff, while increasing production output, the company restructured their call center management team in mid-2016 creating two functions — one focused solely on agent and campaign productivity, and the other focused on quality.
The two functions work hand-in-hand with the goal of driving up agent and campaign productivity, while maintaining TeleNets well established lead quality.
While clients were extremely…
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