Virgin Australia will honour the bookings of Rex passengers after the country’s third largest regional airline collapsed.
Regional Express Holdings Limited went into voluntary administration on Tuesday evening, with the airline’s domestic fleet of Boeing 737 services now grounded.
While flights between regional locations remain unaffected, flights between major domestic airports have been cancelled.
Virgin Australia has since announced it will honour existing Rex bookings at no extra cost to passengers.
Qantas Group said it would “stand ready to assist”, with Qantas and Jetstar to reaccommodate Rex passengers on the same route as their original booking at no extra charge where seats are available.
Here’s everything Rex passengers need to know.
Can I get a refund?
Rex travellers will not receive a refund from the airline. All prepaid tickets for direct services between domestic and capital cities will instead be honoured by Virgin Australia at no additional cost.
The airline said customers would be put on Virgin flights “as close as practicable” to their original flight time.
How do I transfer my booking?
Passengers must contact the Virgin Australia Guest Contact Centre on 13 67 89 or visit www.virginaustralia.com to…
