Customers of a collapsed building firm have been left fuming after airing out their concerns to the master franchisor months ago but being turned away.
Last Friday, news.com.au reported that Western Australia-based RPH Australia Pty Ltd with the trading name GJ Gardner perth West had gone into liquidation.
The exact amount of its liabilities remains unknown but 18 homeowners have been impacted from the company’s demise.
GJ Gardner Perth West was part of the GJ Gardner network, a major building franchisor which has nearly 100 independent building companies and offices dotted around Australia.
In the wake of the collapse, a spokesperson from the head office told news.com.au that: “As the master franchisee of GJ Gardner Homes WA, we are here to support the customers, trades and suppliers directly involved by assisting with the insurance process and providing support where we can”.
But two customers say this isn’t the case at all and are less than impressed with the support they have received over the debacle spanning back years.
Kate*, whose home is about halfway built despite signing on with the Perth West branch two years ago, told news.com.au: “The GJ Gardner head office never called us, they’ve not helped at all….
